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TERMS & CONDITIONS

The website UpgradeUrSite.com including its URL are owned and operated by Hago Security Services Limited, Kenya.

These terms outline the rules and regulations for the use of our website or application. By accessing or using our service, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our service.

Please read these terms carefully before using our service. They contain important information regarding your legal rights, obligations, and limitations, including, but not limited to, limitations of liability, and dispute resolution procedures.

We may modify these terms at any time without notice, and your continued use of our service after any modifications indicates your acceptance of the updated terms. It is your responsibility to regularly review these terms to ensure that you understand any changes made.

User Accounts

In order to enjoy the benefits of our products and services, customers are required to create an account with us. During the account creation process, it is crucial that accurate, complete, and up-to-date information is provided. Failing to meet this requirement will be considered a violation of our terms and conditions, which could lead to the immediate termination of your account.

It is important to note that sharing your account information with others is prohibited and could lead to the suspension or termination of your account. You are solely responsible for any activity that occurs under your account, whether authorised or unauthorised.

By creating an account with us, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us for clarification.

Intellectual Property

The features, functionality, and content of upgradeursite.com are the exclusive property of UpgradeUrSite and are protected by a variety of intellectual property laws, including copyright and trademark. These protections ensure that UpgradeUrSite maintains the exclusive right to use, distribute, and monetise its intellectual property.

Therefore, it is strictly prohibited to use the company's trademarks or logos in connection with any other product or service without obtaining written consent from UpgradeUrSite. This means that you cannot use any of the company's intellectual property to promote or advertise any other products or services, as this would be a violation of their intellectual property rights.

By accessing and using the features, functionality, and content of upgradeursite.com, you acknowledge and agree that all intellectual property rights belong to UpgradeUrSite, and that you will not use their intellectual property without obtaining written consent. Failure to comply with these terms may result in legal action being taken against you.

Purchase of Services

In order to acquire a product or service from UpgradeUrSite, such as learning materials or a consultation with a website design specialist, you will be required to provide personal and payment information. Your personal information will be kept confidential and will not be disclosed to any third parties, as per our privacy policy.

All purchases must be made in advance and will be listed on your bank statement under the name UUSHSS, Kenya.

It is important to note that we reserve the right to cancel your order if the product or service is unavailable, if there are errors in the product or service description, or for other reasons beyond our control. We will make every effort to inform you of any cancellation in a timely manner, and if payment has already been made, we will issue a full refund.

1 on 1 Services

Here at UpgradeUrSite we offer all our customers the opportunity to learn from a web specialist for as long as they need to. Our agent will assist them in training and any specific projects or help they require. They consult on an hourly basis which is 19.06 USD. Please note our advise and guidance is for educational purposes and we will not be held liable for any commercial losses faced by you using our services.

Delivery

UpgradeUrSite aims to deliver your product as soon as your payment has cleared this can sometimes take up to 24 hours. If there is an issue and you have not received your product after this time, please contact us immediately, we will investigate what has happened and rectify any problems.

Refunds

In order to receive a refund for a product or service purchased from upgradeursite.com, customers are required to submit a formal request. Refunds will be issued using the same payment method that was used for the initial purchase, and the refund process may take up to 10 business days to complete.

If you do not receive your refund within the specified time frame, please do not hesitate to contact us for assistance. It is important to keep in mind that refunds may not be available for all products and services, and we reserve the right to decline refund requests for any reason. However, we are committed to providing our customers with exceptional service and will work with you to address any concerns or issues that you may have.

Accessibility of Products & Services

The content, products, and services offered on our website are subject to frequent updates. Unfortunately, this means that errors may occur, such as inaccurate product descriptions, incorrect pricing, or unavailability of certain items. We strive to update our website in a timely manner; however, delays may occur.

Please be aware that we cannot guarantee the accuracy or completeness of the information provided on our website, including product images, prices, specifications, and service availability. We reserve the right to modify and update this information, and to correct any errors, inaccuracies, or omissions at any time, without prior notice.

Account Termination

If you do not comply with the terms and conditions set forth, we have the right to suspend or terminate your account at any time without prior notice or liability. Additionally, if we breach any of these terms and conditions, you have the right to cancel your account.

In the event that your account is terminated, you will lose access to our service immediately. To cancel your account, you must stop using our service.

We take these terms and conditions seriously and expect our users to do the same. By using our service, you agree to comply with these terms and conditions and understand that failing to do so may result in account suspension or termination.

Liability

UpgradeUrSite shall not be held liable to you or any third party for any direct, indirect, incidental, special, or consequential damages resulting from or related to your use of our website or services. It is important to note that the information and materials provided on our website are intended for general informational purposes only and do not constitute professional advice or services.

Therefore, UpgradeUrSite shall not be held responsible for any reliance placed on the information or materials provided on our website by you or any third party. It is your responsibility to verify the accuracy and suitability of any information or materials obtained through our website before making any decisions or taking any action.

Indemnification

You agree to indemnify and hold harmless UpgradeUrSite, and its affiliates from any claim, demand, or damages, including reasonable attorneys' fees, arising out of or related to your use of our products or services, your violation of these Terms of Service, or your infringement of any intellectual property or other rights of any person or entity. This indemnification obligation will survive these Terms of Service and your use of our products or services.

The Law

In the event of any disagreement or dispute arising from the validity, terms, or existence of the contract between the customer and UpgradeUrSite, both parties agree to make good faith efforts to resolve the dispute through negotiation. Should these negotiations fail to reach a resolution acceptable to both parties, either party may initiate legal action to resolve the dispute.

In the event that UpgradeUrSite is required to retain legal counsel to defend against any such claim or action, the customer agrees to cooperate fully with UpgradeUrSite in the defence of such claim or action, including providing any necessary information or documentation. The customer further agrees to reimburse UpgradeUrSite for any costs or expenses incurred in connection with such defence.

Contact Us

If you have any questions, concerns, or feedback regarding our services, please do not hesitate to contact us by:

Email: support@upgradeursite.com